Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at angelo@computerhousestore.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We'll evaluate the issue and make it right.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, plants)
• Custom or personalised products
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids or gases
• Sale items
• Gift cards

If you have questions about whether your specific item is returnable, please get in touch before sending anything back.

Exchanges

The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order separately.

European Union — 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, under the EU Consumer Rights Directive.

Your item must be in the same condition as received — unused, with tags, and in its original packaging. Proof of purchase is required.

To exercise this right, contact us at angelo@computerhousestore.com within 14 days of delivery.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at angelo@computerhousestore.com.